Refund and Returns Policy – Cozytique

Effective Date: 2025

At Cozytique, we are committed to providing you with a seamless shopping experience. If you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a smooth process for exchanges, refunds, and returns.

1. Eligibility for Returns

You can return a product under the following conditions:

✅ The product is damaged, defective, or incorrect upon delivery.
✅ The product is unused, unworn, and in original packaging with all tags attached.
✅ The return request is made within 3 days of delivery.
✅ The product must be in its original condition, without any signs of use or damage.

📌 Certain products such as innerwear, personal care items, digital products, and customized items are not eligible for return due to hygiene and customization reasons.

2. How to Request a Return

To initiate a return, please follow these steps:

1️⃣ Contact Our Support Team

• 📞 Call us at +880 *************
• 📧 Email us at info@cozytique.com
• Provide your order number, reason for return, and product images (if applicable).

2️⃣ Return Approval

• Our team will review your request and confirm the return eligibility within 48 hours.

3️⃣ Return Shipping

• If the return is due to damage, defect, or wrong product, we will arrange free pickup (where available).
• If returning for personal reasons (e.g., change of mind), the customer must bear the return shipping cost.

3. Refund Policy

Once your returned product is received and inspected, we will process your refund:

💰 For Prepaid Orders (bKash/Nagad/Card Payment): Refunds will be processed to the original payment method within 7-10 business days.

💵 For Cash on Delivery (COD) Orders: Refunds will be issued via bKash/Nagad or as store credit.

📌 Shipping charges are non-refundable, unless the return is due to a mistake on our part.

4. Exchange Policy

🔄 If you receive a damaged or incorrect product, we offer a free replacement instead of a refund (subject to stock availability).

5. Non-Returnable Items

❌ Items that have been used, washed, or damaged by the customer.
❌ Personal care, hygiene products, undergarments, and earrings.
❌ Digital products, gift cards, and customized items.
❌ Items returned after 3 days of delivery.

6. Cancellation Policy

• Orders can be canceled before shipment for a full refund.
• Once shipped, cancellation is not possible. You can request a return after receiving the product.

7. Contact Us

For any questions regarding returns or refunds, feel free to reach out:

📧 Email: info@cozytique.com
📞 Phone: +880 *********
📍 Address: Salimullah Road, Dhaka, Bangladesh

Thank you for shopping at Cozytique! Your satisfaction is our priority. 💙✨